Customer success engineer

About the role

This is a hybrid role between customer success and engineering. You'll be the technical person owners talk to during their first 90 days — running their QuickBooks setup, fixing their CSV imports, and shaping what gets fixed in the product itself.

What you'll do

• Run onboarding calls with new customers. Most are working trade owners; you'll meet them where they are.
• Debug integrations live: QuickBooks Online, Stripe Connect, Twilio, occasional CSV malformations.
• Write internal runbooks and customer-facing help articles. The help center should grow with every common question you answer.
• Translate customer pain into engineering tickets — well-scoped, prioritized, and with a real "why now."
• Occasionally write small fixes yourself (typo on a help article, an obvious validation bug, etc.).

Who you are

• 3+ years in a customer-facing technical role: support engineering, solutions, implementation, or similar.
• Comfortable on a Zoom with a frustrated customer and on a Slack thread with three engineers in the same hour.
• Read enough TypeScript / SQL to dig into a bug and write a clean repro.
• Fast at writing. Internal docs and customer comms both rely on it.
• Care about the customer, not the close. Most of our customers are first-time SaaS buyers and they will remember how you treated them in the first hour.

Bonus points

• You've worked at a small startup (under 30 people) before and know the breadth this kind of role demands.
• You've onboarded customers onto a Stripe Connect integration before — there's enough nuance there that experience compounds fast.
• You've written customer-facing technical docs that are actually good (not just SEO bait).

Comp & benefits

• $110k–$140k base depending on level and location.
• Meaningful early-stage equity.
• Health, dental, vision (we cover 100% for you, 75% for dependents).
• Unlimited PTO with a 3-week minimum.
• $2k/year learning + conference budget.